Terms and Conditions

  1. Guarantee and Exchange of Merchandise
    SohanaDesign.com and VisionaryBaliJewelry.com guarantee all products manufactured and processed are of the highest quality and best workmanship. If for some reason an item ordered does not meet our standard or if there is material defect, we will gladly exchange it as we deem acceptable for exchange, under the condition that the buyer should report such claim within 7 days of shipment. You can email us or report your claim using our Contact page link below.

    To return defective merchandise please use mail/parcel service. Please place returning merchandise and the original invoice in secure package, and mail to specified address below. Note: SohanaDesign.com and VisionaryBaliJewelry.com are not responsible for misplaced mail. Please ensure that your package gets to our return address by registering and insuring your return package.

    Exchanges: unless otherwise specified you will receive an exact replacement for the item(s) purchased. Replacement item(s) will be shipped using post/mail service, so long as item(s) coincide with our return policy. Item(s) will be sent to address on packing slip or on the original invoice. If address is incorrect, please provide a new shipping address. Note: If you would like to exchange merchandise for something different, please indicate (with specific instructions) merchandise desired on original invoice, we reserve the final decision as deemed.

    All returns and exchanges should be shipped via insured mail to:
    3504 S.W. Webster St. Apt. 204 Seattle, Wa. 98126

  2. Online Ordering and Payment
    To place an order online go to our websites, SohanaDesign.com and VisionaryBaliJewelry.com and browse through our catalogues. You will notice that, each item can be viewed separately with an enlarge window with item code, detail and unit price. When you see an item you like, click on “Buy Now” button and continue shopping until you are ready to complete your purchase. When you are ready to complete purchase click the “Checkout” button. Fill out the required fields until purchase is completed. You will be directed to PayPal for payment using credit card via secured internet connection. Once everything is successfully completed, please print out your order and invoice. You will also receive a copy of the payment invoice from PayPal.

    Please note that we don’t ship to resellers or freight forwarders, this also includes individuals who resell over the Internet through third party portals.

  3. Price Accuracy
    We strive to ensure accuracy of pricing. Despite our efforts, pricing errors may occasionally occur when you are browsing our online catalogues and when you checkout for final payment. Please notify us in case of any discrepancy. Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of our estimated or suggested retail price for each of the items included in the set.
  4. Confirmation of your order
    You will receive an e-mail confirmation about the order you have placed, in it we will confirm your ordered item/s, amount you have paid and our delivery time. Therefore please make sure you enter the correct e-mail address when purchasing your item(s).
  5. Shipment
    We use USPS Priority mail or EMS and Federal Express when shipped from Indonesia. The shipping charge for USPS & EMS is the same, US$ 18. Federal Express is by special payment and request only. Please contact us prior to your making internet purchase.
  6. Risk of Loss
    All items purchased from SohanaDesign.com and VisionaryBaliJewelry.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
  7. Copyright
    All content included on this site, such as text, graphics, logos, button icons, images, clips, downloads, data compilations, and software, is the property of SohanaDesign.com and VisionaryBaliJewelry.com or our content suppliers and protected by United States and international copyright laws. The compilation of all content on our web sites is the exclusive property of SohanaDesign.com and VisionaryBaliJewelry.com and protected by U.S. and international copyright laws. All software used on our web sites is the property of SohanaDesign.com and VisionaryBaliJewelry.com, or its software developers/suppliers and protected by United States and international copyright laws.
  8. Trademarks
    All the graphics, logos, page headers, button icons, scripts, and service names that appear on our web sites are trademarks, registered trademarks or trade dress of SohanaDesign.com and VisionaryBaliJewelry.com, or its affiliates in the world. All these may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among our customers, or in any manner that disparages or discredits SohanaDesign.com and VisionaryBaliJewelry.com. All other trademarks not owned by SohanaDesign.com and VisionaryBaliJewelry.com, or its affiliates that appear on our web sites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SohanaDesign.com and VisionaryBaliJewelry.com, or its affiliates.
  9. Disclaimer of warranties and limitation of liability
    This site is provided by SohanaDesign.com and VisionaryBaliJewelry.com on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, SohanaDesign.com and VisionaryBaliJewelry.com, disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SohanaDesign.com and VisionaryBaliJewelry.com do not warrant that this site, its servers, or e-mail sent from SohanaDesign.com and VisionaryBaliJewelry.com are free of viruses or other harmful components. SohanaDesign.com and VisionaryBaliJewelry.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.